25 FAQs About Security: Everything You Need To Know – Part Two

Welcome to the second installment of our 25 Frequently Asked Questions series! In this edition, we explore security guard services in our area. We’ve gathered a collection of insightful questions and answers to address your concerns and enhance your understanding of how these services can fulfill your needs. With concise explanations and engaging insights, we’re here to connect your curiosity with the knowledge you seek.

Are security guards legally allowed to search individuals or their belongings?

Security guards typically lack the legal power of law enforcement officers to perform searches. Their search authority is limited to situations where individuals grant consent or when authorized by the policies of both the employer and property owner.

This limitation on security guards’ search authority is crucial to acknowledge. They can only search individuals or their possessions if the person willingly consents or if the search is permitted by the guidelines set by both the employer and the property owner. This distinction highlights the significance of individual consent and established policies in the conduct of searches by security guards.

Are security guards in Ontario regulated by a government agency?

In Ontario, security guards are regulated by the Ministry of Community Safety and Correctional Services, which requires them to possess a valid license and adhere to strict guidelines and regulations regarding their training, behavior, and authority. The ministry is responsible for investigating complaints against security guards and administering disciplinary action against those who breach the rules. This regulation ensures that security guards in Ontario maintain a high standard of professionalism and conduct.

Do security mobile patrol vehicles have the authority to run stop signs and red traffic lights while responding to an alarm call?

In Ontario, security mobile patrol vehicles lack the authority to drive through stop signs and red traffic lights while answering an alarm call. This limitation exists because security guards are classified as civilians, and their vehicles do not qualify as emergency vehicles. Consequently, they are required to obey all traffic laws and regulations, similar to any other driver. The importance of adhering to traffic rules cannot be overstated, as it helps maintain road safety and prevents needless risks.

Security mobile patrol vehicles that violate traffic laws while responding to an alarm call can be subject to fines, charges, or even suspension of their driving privileges, depending on the severity of the violation. They may also be held liable for any damages, injuries, or fatalities that result from their actions. Additionally, their employer may face fines, lawsuits, or damage to their reputation. It is important for security mobile patrol vehicles to follow all traffic laws and regulations, even in emergency situations, to ensure the safety of everyone on the road.

Can security guards in Ontario legally impersonate police officers?

In Ontario, security guards do not possess the right to impersonate police officers. This illegal act includes portraying oneself as a law enforcement official or utilizing symbols or devices that may convey the existence of police powers. Such actions can lead to severe consequences as per the law. Security guards must operate within their authorized boundaries, ensuring the safety and security of people and properties, while avoiding any activities that may cause confusion or mislead the public regarding their roles and authorities.

Security guards who pose as police officers may be charged with crimes such as fraud, personation with intent to gain advantage, and corruption of a public office. Convictions can result in penalties including fines, imprisonment, or both. Specific charges and consequences may vary, and those accused have the right to legal representation. It’s crucial that security personnel adhere to professional standards and respect the role of law enforcement.

How do concierge security guards contribute to a property’s bottom line?

Concierge security guards play a crucial role in enhancing a property’s financial performance. By deterring criminal activity, reducing liability, and improving safety and security, they help minimize costs and protect property values. Moreover, their professional and welcoming demeanor contributes to tenant satisfaction, attracts high-end clients, and potentially increases property values. Thus, their presence not only ensures a secure environment but also has a positive impact on the property’s overall reputation and profitability.

How does Mobile Patrol Security Service help to prevent crime?

Mobile Patrol Security Service helps to prevent crime in several ways. First, the high visibility of mobile patrol guards and marked vehicles acts as a deterrent to potential criminals. Second, the random nature of mobile patrols makes it difficult for criminals to predict when the property will be unattended, which reduces the likelihood of theft or vandalism. Third, mobile patrol guards are trained to identify and respond to security risks, which allows them to take proactive steps to prevent incidents before they occur.

Can a security guard obstruct or interfere with an individual’s freedom of movement?

Security guards are prohibited from unnecessarily impeding or disturbing an individual’s freedom of movement. They can only intervene when there is a legitimate reason, such as ensuring the safety of people or protecting property. Obstructing or interfering with a person’s freedom of movement is a breach of their Charter rights. This means that security guards must exercise caution and only take action when it is genuinely required to maintain a safe and secure environment. Any unnecessary obstruction or interference may lead to legal consequences, because it violates the individual’s fundamental rights and freedoms. It is essential that security guards are adequately trained to understand and respect the boundaries of their authority, and to act in a manner that upholds the principles of the Charter.

What is your company’s definition of harassment?

Harassment, as defined by Third Watch Protection Services, refers to any form of unwanted behaviour, either verbal or physical, that is directed towards an individual based on their race, color, religion, gender, sexual orientation, national origin, age, disability, or genetic information. Such behaviour can encompass a wide range of actions, including the use of slurs, jokes, and stereotypes, as well as threats, intimidation, and the display of offensive images. It is important to note that this list is not exhaustive, and any behavior that creates a hostile or abusive environment may be considered harassment.

What is the company’s policy regarding security guards and road rage while using a company vehicle?

Third Watch Protection Services has adopted a strict no-tolerance policy towards any kind of aggressive or hazardous driving, including road rage, irrespective of the circumstances. Our security personnel are required to uphold the highest standards of professionalism and safe driving practices while operating company vehicles at all times.

This policy is in place to ensure the safety of our guards, our clients, and the general public. Any violation of this policy will result in disciplinary action, up to and including termination of employment. We believe that by promoting a culture of safety and responsibility, we can provide the best possible service to our clients and protect the well-being of everyone on the road.

At Third Watch Protection Services, we take this issue very seriously, and we are committed to maintaining a safe and respectful driving environment. Our guards undergo rigorous training to ensure they are equipped with the skills and knowledge needed to operate a vehicle safely and professionally, and we regularly review and update our policies to reflect the latest best practices in the industry.

I want to break my contract with my current security provider, but they are refusing to let me go. What can I do?

Before considering canceling a security contract, it is essential to thoroughly review the terms and conditions outlined in the agreement. Pay particular attention to any penalties associated with early termination. If you cannot find valid reasons to break the contract, it may still be possible to negotiate with the security provider to reach a mutually acceptable resolution. By engaging in open and respectful communication, you may be able to avoid costly penalties and maintain a positive relationship with your service provider. Remember, clear and concise communication is key to resolving any potential conflicts or misunderstandings that may arise during the cancellation process.

Note: Upon deciding to end your contract with your current provider, it is recommended to give a 30-day notice in writing. However, if your provider is found to be operating illegally or with an expired license, the notice period can be shortened to as few as 5 business days.

I encountered a security guard at my workplace who was speaking in a language other than English. Is this allowed?

While security guard policies may vary, it is generally expected that they possess effective English communication skills. This ability is crucial for ensuring the safety and security of the premises and facilitating interactions with all individuals on the property. If