Building a Secure Future: The Importance of Maintaining Integrity in Ontario’s Security Sector

Security guards play a crucial role in maintaining safety and order in public places, such as shopping malls, hospitals, and office buildings. They are responsible for protecting the property and the people within it, and are often the first line of defense in emergency situations. However, there has been growing concern over the behavior of some security guards in Ontario, Canada towards members of the public. The question arises – are security guards in Ontario allowed to be abusive to members of the public?

The short answer is no. Under the Ontario Private Security and Investigative Services Act (PSISA), security guards are expected to conduct themselves in a professional and responsible manner. They are not above the law, and are subject to the same laws and regulations as any other citizen. In fact, security guards are held to an even higher standard of conduct due to the nature of their work and the power they hold in their role.

The PSISA requires all security guards in Ontario to be licensed, undergo thorough background checks, and complete mandatory training before they can work in the industry. This training includes lessons on the appropriate use of force, conflict resolution, and human rights. The training also emphasizes the importance of respecting the rights and dignity of the public at all times.

In addition, security guards are required to wear identification badges at all times, which shows their name and the name of the security company they work for. This allows members of the public to easily identify them and make a complaint if necessary. It also holds them accountable for their actions while on duty.

In cases where a security guard is found to have been abusive towards a member of the public, they can face serious consequences. This can include disciplinary action from their employer, as well as legal consequences. In extreme cases, security guards can even have their license revoked, preventing them from working in the security industry altogether.

The PSISA also holds the security company that employs the guard responsible for their actions. This encourages companies to maintain high standards of conduct for their employees and ensure that they are properly trained and supervised.

It is important to note that security guards do have the authority to use reasonable force in certain situations, such as to prevent a crime or to protect themselves or others. However, this must always be done within the bounds of the law and with respect for the rights of the individual.

Five Tips for Maintaining Integrity in the Security Sector:

1. Honesty and Transparency: Security professionals should always be upfront and honest in their dealings with clients and colleagues. Transparency in communication builds trust and credibility.
2. Adherence to Code of Conduct: It is essential for security guards to follow the code of conduct set forth by their employers and regulatory bodies. Upholding professional standards ensures consistency and integrity in security practices.
3. Confidentiality: Security personnel have access to sensitive information about their clients and facilities. Respecting confidentiality is crucial in maintaining trust and protecting privacy.
4. Accountability: Security guards should take responsibility for their actions and decisions. Accountability promotes integrity and shows a commitment to upholding ethical standards.
5. Continued Training and Education: Staying updated on industry best practices and ethical standards through training and education helps security professionals make informed decisions and maintain integrity in their work.

If a member of the public feels that they have been subject to abuse by a security guard, there are steps they can take. They can make a complaint to the security company, the security guard’s employer, or the regulatory body responsible for overseeing security guards in Ontario. They can also contact the police to report the incident and file a formal complaint.

In Conclusion

Security guards in Ontario are expected to conduct themselves professionally and ethically at all times. They are not above the law and are held to a higher standard of conduct due to the nature of their work. Any form of abuse or misconduct towards members of the public is strictly prohibited and can result in serious consequences for the guard and their employer. It is important for security guards to remember their role is to protect and serve the public, not to abuse their power.

If you are interested in changing security providers or wish to keep the guards as a takeover from the other providers, we’re happy to work with you to develop a transition process ensuring your building’s security at all times. Please contact us today at 1-888-444-5232 or by email at mail@thirdwatchprotection.com and let us help you keep your property protected!