Improving Security Services: The Power of Proper Supervision in Preventing Costly Mistakes

As a business owner or residential property manager, you entrust your security provider to protect your property and ensure the safety of your occupants. However, a common issue within the security industry is guards abandoning their post without permission, leading to potential problems and risks. In this blog post, we will discuss the importance of proper supervision by your security provider and ways to prevent negligence and time theft.

The Problem: Unsupervised Security Guards

Have you ever experienced your security guard being absent from their assigned position? If so, you’re not alone. Security guards may leave their post to get food or coffee, which can cause problems for both clients and the security provider. The lack of supervision by mobile supervisors or managers may lead to individual guards neglecting their responsibilities, leaving the premises without permission, and engaging in time theft.

The Risks and Consequences

A lone guard without supervision who leaves their post, even for a short period, can result in various issues. For instance, fire alarms can go off, vandalism may occur, domestic violence incidents can happen, or people can get trapped in elevators, among other problems. By the time the guard returns, the damage is already done. In such cases, the client shouldn’t have to pay for the time the guard was absent – a practice known as ‘time theft.’

The Solution: Proper Supervision and Monitoring

Security providers must conduct regular mobile inspections by supervisors to ensure that guards are present and performing their duties as required. Supervisors must address guards’ needs for food and drinks, either by covering for the guard briefly or arranging for the guard to get their food or drink. This ensures continuity of service and reduces the likelihood of negligence and time theft.

Installing or upgrading to electronic checkpoint systems with real-time GPS tracking is another effective method to monitor security guards’ movements. This technology eliminates absenteeism on properties and provides accountability for the guards, allowing clients and supervisors to know their exact locations and activities.

How to Prevent Negligence and Time Theft Through Supervision

To enhance accountability and prevent negligence and time theft, organizations can implement the following strategies to improve supervisory practices:

1. Set Clear Expectations: Clearly define job roles, responsibilities, and performance expectations for each employee. Ensure that everyone understands what is expected of them and the consequences of failing to meet these expectations.
2. Provide Ongoing Training: Offer regular training and development opportunities to help employees improve their skills and knowledge. This will not only enhance their performance but also demonstrate the company’s commitment to investing in their growth.
3. Establish Regular Check-Ins: Schedule regular one-on-one meetings with employees to discuss their progress, address any concerns, and provide feedback. This open communication can help to build trust, improve morale, and prevent misunderstandings.
4. Implement Monitoring Tools: Use technology such as time tracking software, productivity apps, and CCTV cameras to monitor employee activities and identify any potential issues. This data can help managers make informed decisions and take proactive steps to address problems.
5. Lead by Example: Set a positive example for your team by demonstrating professionalism, integrity, and a strong work ethic. When employees see their supervisors taking their responsibilities seriously, they are more likely to follow suit.

In Conclusion

The lack of supervision by security providers can lead to guards abandoning their posts and engaging in time theft, ultimately putting your property and occupants at risk. By selecting a reliable security provider that offers comprehensive supervision, utilizes technology, and communicates effectively, you can help prevent negligence and ensure that your property remains safe and secure. Remain vigilant and ask questions if there are concerns about your security provider’s performance to hold them accountable and protect your investment.

If you are interested in changing security providers or wish to keep the guards as a takeover from the other providers, we’re happy to work with you to develop a transition process ensuring your building’s security at all times. Please contact us today at 1-888-444-5232 or by email at mail@thirdwatchprotection.com and let us help you keep your Business and Condominium protected!