Frequently Asked Questions

Of course! Third Watch is absolutely a real company. We have an owner that is proud to call Southern Ontario his home and a staff made up with entirely real people. The Ministry of Community Safety and Correctional Services was so pleased with our knowledge and abilities that they licensed us to operate in the area. Third Watch is fully Incorporated, and the owner and CEO, Michael Rose, has a valid Ontario Security Guard License. In addition, Third Watch has a commercial insurance policy with a two million dollar liability. Long story short, you’re safe if you choose us.

No. Third Watch hires only the best. Sure, you may be good at protecting your own piggy bank, but we demand more out of our employees. If you want to become one of our elite crew, you need to have a valid Ontario Security Guard License.

In addition to having a valid Ontario Security Guard License, all our employees have the Health & Safety 4-steps Workers Awareness accreditation as well as WHMIS training. In addition, we hire diligent and dedicated workers – people who want to have an honest day’s work to earn an honest day’s pay, people who know how to provide great customer service, and people who are proud of their professions and their company. Does that sound like you? If not, keep stepping.

Yes, but with conditions. You must be legally allowed to work in Canada. You need to have a Canadian SIN to work off campus. You can work up to 20 hours per week during the school year and full-time during school breaks if you meet the criteria outlined in paragraph 186(v) of the Immigration and Refugee Protection Regulations.

NOTE: We may require a copy of your study permit.

If you hold a valid study permit but are not attending college or university, please do not apply with us. We can’t hire you if you aren’t fulfilling the requirements of your permit. Check out the link below to see if you qualify to apply at Third Watch.

The big companies have a great degree of built-in trust. Simply put, they have established their name in the market and some people turn to them for their security needs. Generally, large international companies know what they’re doing to some extent, but they often have one-size-fits-all packages. This means they off lack individuation and customer service. And, if they make a mistake, it can be hard to resolve an issue to the client’s satisfaction. In contrast, a smaller security company like Third Watch thrives in the local markets.

The CEO of our company, Michael Rose, has an area code you recognize. In fact, there’s a strong chance that you will meet him when negotiating a contract with Third Watch. In turn, this means that Michael Rose and his team will take the time to get to know you and your company, understand your needs, and design a security plan that is specific to you. You don’t need to fit into the mold of a large organization because Third Watch will work to make a package just for you.

And, if you have an issue or a question or you just want to have a cup of coffee with our CEO, give him a shout and he will take the time to serve you.

You bet! Unlike some of our competitors, Third Watch Protection Services is in full compliance with the Ministry. Third Watch follows all Federal and Provincial laws. We hold ourselves to high standards and we can easily pass inspection from federal agencies. In contrast, some security companies cut corners and avoid compliance either due to negligence or ignorance. Could you really trust a company that has those traits? Ask Third Watch for our letter of compliance, and we will produce if swiftly. If you’re still not sold, ask some of our competitors for their letters and then listen to the many excuses they might make.

Third Watch Protection Services has a zero tolerance policy when it comes to workplace harassment. Our guards will never harass your employees, patrons or visitors. We appreciate people of all races, ages, orientations, sexes, religions, and any other distinction you can think of. If we ever were to catch a security guard violating our policy, he or she will be moved from the site pending investigation and, if found guilty, he or she will be terminated immediately.

Third Watch offers a vast array of services. We design individual packages for each of our clients. Your business is unique, so why shouldn’t you have a unique security plan to protect it? At this time, we do not provide security for liquor stores because our insurance doesn’t cover us for that. But, we provide security for a wide range of other businesses. For a list of our many services and companies that we frequently deal with, please see this link.

The Owner & CEO of Third Watch, Michael Rose, has 22 years of experience in the Security industry. That means he’s been excelling in security over the span of two different millennia. Like many others, Michael Rose started in an entry level position, putting in long hours as he worked his way up the ranks.

Among his other positions, Rose worked alongside Canada Border Service Agency Immigration for 9.5 years. Sharp and hardworking, Michael Rose has been recognized for his excellence, including receiving two special commendations and a President’s Humanitarian Awards from G4S Secure Solutions Ltd. for saving two lives within a two-week span. In short, Michael Rose is an expert in security and he has worked to find a solid management team and staff that lives up to his high standards.

Of course. We tend to excel in the services that we provide, so we haven’t had much experience with dealing with complaints. However, on the rare occasions we have received complaints, Third Watch Protection Services has taken them very seriously. If we have done something below our usual standards, we’d like to know about it so we can work to rectify your issue and ensure that we don’t make the same mistake again. Got a complaint? Use this link, provide information, attach a pic or video, and we will give it our undivided attention. We will do our best to make things right in a timely manner. And we will contact you with the outcome so that you can be confident we have dealt with your issue adequately.

NOTE: All complaints we receive are considered confidential. We follow the Ontario Privacy Protection Act.

Don’t be ridiculous. Third Watch security guards know how to defuse situations using their words, their authority, and (if necessary) by summoning the local authorities. They have no need to place their hands on any member of the public. Third Watch has a Zero Tolerance policy to ensure our guards follow protocol. And, as you read above, Third Watch is a pretty cool place to work, so our guards wouldn’t want to do anything that would get them terminated.

You’ve found us! But don’t just take our word for that. We know there are other security companies in the market and, as we’re pleasant and fair evaluators, we also know that some of these other companies are also good at what they do. However, we’re confident that we’re better, and we’d love the opportunity to show you.

But, just as you wouldn’t buy the first car at the first dealership you visited, you shouldn’t hire a security company without kicking a few tires and doing your own research. In the end, you ought to find a company that is insured, that understands your needs, that provides excellent service, and that you feel comfortable working with.

Contrary to a popular myth, PSISA is not simply a misspelling of the word “pizza”. In fact, it’s nowhere near as delicious and the makers didn’t deliver it in 30 minutes. However, PSISA is equally important because it stands for Private Security and Investigative Services Act. All security employers and employees are required to abide by this Act. If security companies violate the act, they will be held accountable by the Ministry.

As such, you’d assume all security companies follow it and read it as their Bible. Think again. Some security companies don’t even know it exists and many unwittingly violate aspects of it on a regular basis. Eventually, the government usually tracks them down. But this could take years – bureaucracies, you know? Would you feel safe knowing the security company you have hired violates regulations? Of course not. Make sure to quiz security companies you consider to test their knowledge.

PSISB stands for Private Security and Investigative Services Branch. This agency ensures that we security companies follow regulations and are in full compliance. When security companies violate aspects of PSISA, PSISB doesn’t order extra cheese, it issues fines. They may even revoke the license of a repeat offender. At Third Watch, we work hard to follow all PSISA regulations and have a wonderful relationship with PSISB.

NOTE: If you think your security company is violating the PSISA Code of Conduct, contact the PSISB and file a complaint.

For individual offenders, convictions under Part III can lead to a fine of up to $25,000, imprisonment for up to one year, or both. Below you will see examples of offences under the Private Security and Investigative Services Act of Ontario. Fines for many of these offences range from $100 to $250 per offence.
Above, we told you Third Watch designs packages just for you, remember? You want long term? You got it! You want month-to-month? You betcha! You want to pay per patrol? Yeah, we can do that too. Long-term customers get discounts, so at some point that is probably the way to go. But if you want to test us out for a month or two, be our guests.
Yes! Our main goal is customer satisfaction. If you and your business are pleased with our services, tell someone. If that person also owns a business and hires us as well, you will get 20% off your next invoice. Want more discounts? Keep referring us! Third Watch thrives on word-of-mouth testimonies.
Some security companies bill clients for services they have not delivered. Third Watch will never do that. Instead of staking out your building 24/7 to confirm that guards are doing their jobs, ask your security company for proof of performance. If they can’t deliver that, maybe it’s time to search for a new security company. Third Watch guards document all their activities, providing you with the peace of mind you deserve. We’re at your building when you can’t be.

Yes! We work to develop true relationships with our clients. Thus, communication is essential. As companies evolve, their needs change. We can’t provide excellent customer service if we don’t know how our partners are evolving. So we do our best to grow together.

You bet! Third Watch supports and works hand-in-hand with the police services not only in Hamilton but also in many nearby areas. When our guards find themselves in a sticky situation, it’s great to have this good relationship with local law enforcement. They come quickly when we summon them and then we do whatever we can to assist their police work.

Absolutely! At Third Watch, we believe all people are created equal, and we do our best to support the LGBTQ community and all other communities and minority groups. Unfortunately, the Hamilton region has the highest hate crime rates in the country, so Third Watch is willing to do anything it can to help keep everyone safe.
We aim to be the most cost-effective security agency in the region, so we base our rates on a variety of factors including hours on duty, kilometers traveled, and the size of your premises. If you want to know more about our costs, click here and set up a meeting to discuss your specific needs.

It is extremely important that all Security guards are familiar with the regulations in Health and Safety by completing all appropriate training courses. That way, should we find something or someone out of line, we can step up and enforce regulations. These rules are in place for the safety of everyone, so it’s good to make sure they are followed.

Yes. People work hard to earn money, so why would anyone think they can get paid for doing nothing? Whether you’re absent, sleeping, or otherwise shirking responsibilities, you’re not doing the job you’re being paid for. Unfortunately, the security field is notorious for time theft because security guards and mobile patrols operate when the business owner is absent. If you’re unsure that your current security company is performing its duties, you should investigate the matter.

At Third Watch, we ensure that all our employees work their scheduled hours and perform their scheduled duties. Unless they are handling an emergency elsewhere, you can be assured that when you’re paying your Third Watch invoice, you are paying only for service well performed.

Verified Alarm Response is a dispatch protocol employed by emergency response departments in an effort to reduce false alarms. In plain English, this means that police and fire departments won’t dispatch their crew unless an emergency alarm has been confirmed. Monitoring centres typically call businesses and residences and speak to someone on site to ask if there is a real emergency. If you’re not on site, they will offer to send a guard to inspect the site to determine if there is a real emergency. Third Watch responds to such alarms and is able to save you costly false alarm fees charged by emergency units.
We evaluate our security guards on a quarterly basis. The purpose of the evaluation is to ensure that all guards are following their post duties, health and safety and PSISA. If a guard fails to their evaluation, then management failed in providing proper training and services. If a guard is not suited or upon request from the client, then the guard will be removed from the site without delay. We rather have clients be satisfied with our guards performance. Our competitors, will just keep guards on client’s site even when they are unqualified to be there and that is why clients get unsatisfied with the services.
The owner of Third Watch Protection Services has been in the industry for twenty-two years and understand the importance of protecting your business. We understand that we are couple years old as a company, but the owner does have the experience, skills and qualifications. If you give us a chance, then you will not be disappointed.

We partnered up with KC Security Services in Sue St Marie, Ontario and RSPNDR in Toronto, Ontario. We are interested in partnering with other companies.

https://www.kcsecurity.ca
https://www.rspndr.io

We have partnered up with The Catholic Cemeteries of the Diocese of Hamilton

Third Watch Protection Services offers security services for all hospitals and nursing homes. We feel that everyone deserve to be protected from potential threats. The guards should be vigilant while patrolling the premises and the interior of the facility. If guards observe an unusual activity, then they are required to follow their Post Orders and attempt to resolve the issue. Occasionally, the guard will be required to assist medical staff with a violate patient. In any event of an incident, the guards is required to notify their mobile supervisor.
Our management team performs site visits on a weekly basis. During a site inspection visit, a manager looks to verify that our security guard is at his/her post, wearing the proper uniform, and performing their required post duties. We review the daily reports, check for incidents, and confirm that there were no significant changes that might affect the effectiveness of the security plan. All findings are recorded in the Security Guard Inspection Report. If our management team noticed a discrepancy between the guard and client, we will ensure that all problems are resolved quickly.
As a potential client looking for a reliable Security provider, it’s tirly up to you. Keep in mind of couple of factors. When you are looking for a reliable company, there are Companies locally in the city that is capable of handling your Security needs. If you hire a company that’s an hour away, most likely the guards that’s been called out will probably be late and if the guard requesting assistance from their mobile supervisor, it may be awhile before they can reach the guard. If you hire a company locally, the guard will be on time and response time for a Supervisor will be quick.
While every business, location, and industry has its own unique security challenges, most of our clients decide to hire private security out of necessity. Either they have received specific threats, need to meet specific fire and/or safety requirements, or need to reduce/prevent theft or other criminal activity. To address these needs, Third Watch Protection Services provides personalized security plans and reliable guard services. Our guards can stay at an assigned post or perform regular patrols, and complete a variety of duties, such as building lock up, access control, parking enforcement, truck inspections, and more.

Third Watch Protection Services does not have any in-class training. We are allowing Ontario Security Hub to put their online training course through our website. We are not responsible for the link below.

https://ontariosecurityhub.ca/training/login/signup.php?source=ThirdWatchProtection

If you want more information, please contact Ontario Security Hub at admin@ontariosecurityhub.ca. They will answer any questions that you need answered.

The answer is yes. If you have abandoned building and someone goes inside and receive serious injuries or possibly death, you will be held accountable as a property owner. If a person decided to file lawsuits for injuries, you may have to pay towards the person. If you are looking to ensure that no one is around or inside the building, you need to think about hiring a Security company to do random patrols on your property. Never leave your building unattended for a long period of time.
Security guards do not actually have any more legal powers than any member of the general public; they have just been employed by a business to help protect it from theft. Security guards, like any member of the public, can make a citizen’s arrest under certain conditions. They will need to follow the PSISA and Criminal Code of Canada.

Our main objective as a Security Guard is always remain the same, Observe and Report.

The answer is yes. Any member of the public does have the right to ask a Security Guard to present their Ontario Guard Licence upon request. If the individual guard refuses to comply or show their Ontario Security License, you have the right to file a complaint with the security company that the guard works for and/or PSISB.

All of Third Watch Protection Services personnel is required to identify themselves properly to the public and have their Security License out on display. If we receive any complaints, further action will be taken against the individual guard(s). All of our personnel are required to follow the PSISA – Code of Conduct, including identifying themselves as a Security Guard.

Please feel free to file a complaint on our website in contact us.

Third Watch Protection Services offers our client parking control to any properties that as issues of illegal vehicles parked. On our website in contact us, we have a register a vehicle form that anyone is visiting residents in condominium and/or apartment complex buildings. The form is meant to be used for overnight parking and if vehicles are not register before midnight, then our mobile personnel will issue a ticket and if a vehicle is parked in a handicap spot without a valid permit. The vehicle will receive a $450 CAD dollar ticket.

Register a Vehicle

Absolutely, Third Watch Protection Services support current and past military personnel. Our military has been there to protect us from potential threats and fight to end terrorism. Our military personnel as sacrifice a lot over the years. We as a small security company would like to thank them for their services and we will always stand by our Canadian Troops. Continue keeping us safe!
Absolutely, Third Watch Protection Services offers concierge services to our clients. Our personnel will always be required to maintain the front desk and greet residents and quest to the building. Depending on the client’s requirements, the concierge can patrol each floor and underground parking to ensure that there are no suspicious activities occurring. We will only place the qualified guards that has several years of experience in the concierge position. We also offer services to apartment buildings as well.
Recently, trespassers has been entering on site during late hours and most of them are usually curious and climb up the ladder to the crain for a selfie photo or the amazing view of the city. When they are on top of the crain, they are not aware of potential danger. Having Security on-site or mobile patrol service will eliminate the cause. Unfortunately, CCTV will not keep trespassers off your site. Specially when they are dressed all in black and entering in a dark location. You need physical Security guard(s) and they must do routine patrols. Keep in mind that when trespasser(s) are on your site during after hours or night when people are usually sound asleep. They can get injured or worse, death. You, as a construction developer are still held accountable for their safety. Don’t worry, the Trespassers will receive criminal charges for being on private property and if they cause damages, they will receive jail time for mischief under or above $5000. The Trespassers may make a lawsuit claim for their injuries. Sadly, it’s part of reality if they attempt to win the lawsuit.