Frequently Asked Questions
Of course! Third Watch is absolutely a real company. We have an owner that is proud to call Southern Ontario his home and a staff made up with entirely real people. The Ministry of Community Safety and Correctional Services was so pleased with our knowledge and abilities that they licensed us to operate in the area. Third Watch is fully Incorporated, and the owner and CEO, Michael Rose, has a valid Ontario Security Guard License. In addition, Third Watch has a commercial insurance policy with a two million dollar liability. Long story short, you’re safe if you choose us.
No. Third Watch hires only the best. Sure, you may be good at protecting your own piggy bank, but we demand more out of our employees. If you want to become one of our elite crew, you need to have a valid Ontario Security Guard License.
Yes, but with conditions. You must be legally allowed to work in Canada. You need to have a Canadian SIN to work off campus. You can work up to 20 hours per week during the school year and full-time during school breaks if you meet the criteria outlined in paragraph 186(v) of the Immigration and Refugee Protection Regulations.
NOTE: We may require a copy of your study permit.
If you hold a valid study permit but are not attending college or university, please do not apply with us. We can’t hire you if you aren’t fulfilling the requirements of your permit. Check out the link below to see if you qualify to apply at Third Watch.
The CEO of our company, Michael Rose, has an area code you recognize. In fact, there’s a strong chance that you will meet him when negotiating a contract with Third Watch. In turn, this means that Michael Rose and his team will take the time to get to know you and your company, understand your needs, and design a security plan that is specific to you. You don’t need to fit into the mold of a large organization because Third Watch will work to make a package just for you.
And, if you have an issue or a question or you just want to have a cup of coffee with our CEO, give him a shout and he will take the time to serve you.
You bet! Unlike some of our competitors, Third Watch Protection Services is in full compliance with the Ministry. Third Watch follows all Federal and Provincial laws. We hold ourselves to high standards and we can easily pass inspection from federal agencies. In contrast, some security companies cut corners and avoid compliance either due to negligence or ignorance. Could you really trust a company that has those traits? Ask Third Watch for our letter of compliance, and we will produce if swiftly. If you’re still not sold, ask some of our competitors for their letters and then listen to the many excuses they might make.
Third Watch Protection Services has a zero tolerance policy when it comes to workplace harassment. Our guards will never harass your employees, patrons or visitors. We appreciate people of all races, ages, orientations, sexes, religions, and any other distinction you can think of. If we ever were to catch a security guard violating our policy, he or she will be moved from the site pending investigation and, if found guilty, he or she will be terminated immediately.
Third Watch offers a vast array of services. We design individual packages for each of our clients. Your business is unique, so why shouldn’t you have a unique security plan to protect it? At this time, we do not provide security for liquor stores because our insurance doesn’t cover us for that. But, we provide security for a wide range of other businesses. For a list of our many services and companies that we frequently deal with, please see this link.
Among his other positions, Rose worked alongside Canada Border Service Agency Immigration for 9.5 years. Sharp and hardworking, Michael Rose has been recognized for his excellence, including receiving two special commendations and a President’s Humanitarian Awards from G4S Secure Solutions Ltd. for saving two lives within a two-week span. In short, Michael Rose is an expert in security and he has worked to find a solid management team and staff that lives up to his high standards.
Of course. We tend to excel in the services that we provide, so we haven’t had much experience with dealing with complaints. However, on the rare occasions we have received complaints, Third Watch Protection Services has taken them very seriously. If we have done something below our usual standards, we’d like to know about it so we can work to rectify your issue and ensure that we don’t make the same mistake again. Got a complaint? Use this link, provide information, attach a pic or video, and we will give it our undivided attention. We will do our best to make things right in a timely manner. And we will contact you with the outcome so that you can be confident we have dealt with your issue adequately.
NOTE: All complaints we receive are considered confidential. We follow the Ontario Privacy Protection Act.
Don’t be ridiculous. Third Watch security guards know how to defuse situations using their words, their authority, and (if necessary) by summoning the local authorities. They have no need to place their hands on any member of the public. Third Watch has a Zero Tolerance policy to ensure our guards follow protocol. And, as you read above, Third Watch is a pretty cool place to work, so our guards wouldn’t want to do anything that would get them terminated.
You’ve found us! But don’t just take our word for that. We know there are other security companies in the market and, as we’re pleasant and fair evaluators, we also know that some of these other companies are also good at what they do. However, we’re confident that we’re better, and we’d love the opportunity to show you.
But, just as you wouldn’t buy the first car at the first dealership you visited, you shouldn’t hire a security company without kicking a few tires and doing your own research. In the end, you ought to find a company that is insured, that understands your needs, that provides excellent service, and that you feel comfortable working with.
Contrary to a popular myth, PSISA is not simply a misspelling of the word “pizza”. In fact, it’s nowhere near as delicious and the makers didn’t deliver it in 30 minutes. However, PSISA is equally important because it stands for Private Security and Investigative Services Act. All security employers and employees are required to abide by this Act. If security companies violate the act, they will be held accountable by the Ministry.
As such, you’d assume all security companies follow it and read it as their Bible. Think again. Some security companies don’t even know it exists and many unwittingly violate aspects of it on a regular basis. Eventually, the government usually tracks them down. But this could take years – bureaucracies, you know? Would you feel safe knowing the security company you have hired violates regulations? Of course not. Make sure to quiz security companies you consider to test their knowledge.
PSISB stands for Private Security and Investigative Services Branch. This agency ensures that we security companies follow regulations and are in full compliance. When security companies violate aspects of PSISA, PSISB doesn’t order extra cheese, it issues fines. They may even revoke the license of a repeat offender. At Third Watch, we work hard to follow all PSISA regulations and have a wonderful relationship with PSISB.
NOTE: If you think your security company is violating the PSISA Code of Conduct, contact the PSISB and file a complaint.
Yes! We work to develop true relationships with our clients. Thus, communication is essential. As companies evolve, their needs change. We can’t provide excellent customer service if we don’t know how our partners are evolving. So we do our best to grow together.
You bet! Third Watch supports and works hand-in-hand with the police services not only in Hamilton but also in many nearby areas. When our guards find themselves in a sticky situation, it’s great to have this good relationship with local law enforcement. They come quickly when we summon them and then we do whatever we can to assist their police work.
It is extremely important that all Security guards are familiar with the regulations in Health and Safety by completing all appropriate training courses. That way, should we find something or someone out of line, we can step up and enforce regulations. These rules are in place for the safety of everyone, so it’s good to make sure they are followed.
At Third Watch, we ensure that all our employees work their scheduled hours and perform their scheduled duties. Unless they are handling an emergency elsewhere, you can be assured that when you’re paying your Third Watch invoice, you are paying only for service well performed.
We partnered up with KC Security Services in Sue St Marie, Ontario and RSPNDR in Toronto, Ontario. We are interested in partnering with other companies.
We have partnered up with The Catholic Cemeteries of the Diocese of Hamilton
Third Watch Protection Services does not have any in-class training. We are allowing Ontario Security Hub to put their online training course through our website. We are not responsible for the link below.
If you want more information, please contact Ontario Security Hub at firstname.lastname@example.org. They will answer any questions that you need answered.
Our main objective as a Security Guard is always remain the same, Observe and Report.
All of Third Watch Protection Services personnel is required to identify themselves properly to the public and have their Security License out on display. If we receive any complaints, further action will be taken against the individual guard(s). All of our personnel are required to follow the PSISA – Code of Conduct, including identifying themselves as a Security Guard.
Please feel free to file a complaint on our website in contact us.
Third Watch Protection Services offers our client parking control to any properties that as issues of illegal vehicles parked. On our website in contact us, we have a register a vehicle form that anyone is visiting residents in condominium and/or apartment complex buildings. The form is meant to be used for overnight parking and if vehicles are not register before midnight, then our mobile personnel will issue a ticket and if a vehicle is parked in a handicap spot without a valid permit. The vehicle will receive a $450 CAD dollar ticket.